Synthace

Field Application Scientist

BiotechMid
Synthace
's Mission

Synthace's mission is to develop a software platform that empowers biologists to leverage the infinite potential of biology and help solve the grand challenges facing humanity.

What you'll be doing

  • Supporting our existing customers by providing them with expert knowledge of our software Antha and how it applies to their experiments
  • Implementing Antha for new client lab projects by understanding the clients needs and how they can be achieved through our platform
  • Creating training materials for onboarding and upskilling our clients with their experiments
  • Providing feedback to our product team to support product and platform development
  • Monitoring client health and provide feedback to the Customer Success team
  • Working with our Customer Success team to help develop procedures, create/support new initiatives and manage the overall client population

Requirements

  • MSc/MRes in Biological Sciences, Genetics, Microbiology, Biochemistry or similar
  • 3 years of experience working in a research lab setting in the biotech/pharma sector
  • An ability to communicate science and complex technical knowledge to a wide range of backgrounds and levels (software engineers right through to executive level)
  • Experience working in cross-functional teams (e.g. Sales, Product, Marketing, R&D)
  • Experience troubleshooting complex technical problems
  • Ability to work independently in a dynamic environment
  • Ability to manage concurring projects at different levels and depths
  • (Desirable) Lab Automation experience
  • (Desirable) Experience of software implementation
  • (Desirable) Coding skills
  • Experience in project management

Company Values

Company Benefits

  • Work with amazing, friendly, supportive people
  • 10% pension contribution
  • We promote internally & encourage ongoing development
  • Equity/share options
  • Regular 'Lunch & Learns' and '101 sessions' run by each department
  • Private health, income protection, life insurance
  • Employee support line
  • Endless snacks, fruit, breakfast cereals, drinks and refreshments
  • Flexible hours
  • Enhanced parental leave pay
  • Cycle to work scheme
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